Does Your Company Need a Grand Poobah of Customer Service ...

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?I dub you King (Queen) of customer service! Now go forth and rally your troops to make our company the best in how customers are served.?

Chief Customer Officer (CCO).

Or so goes the new executive title behind what I?ll argue is a very dumb idea. Is this yet another gimmick in which to punt the customer service football farther down the field to a future date?

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You bet!

I personally can?t think of a better way to distract people?employees and stakeholders?from the real issues facing a company?s survival in a brutally competitive world. Yet it?s global competition that?s driving this new fad with an increasing number of companies, which naively believe that creating a CCO position will fix poor customer service.

I?m reminded of the fad back in the early-mid nineties which saw senior executives being appointed to chief change management poobah. What was poorly understand back then was that by isolating one position as being responsible for driving the organization?s change process that managers could respond by saying, ?That?s Frank?s problem!?

All that did was pass the buck to the sucker sitting in the executive window office, erroneously believing that his job was to inspire and lead the organization?s managers forward into an unknown yet exciting future. This fad quickly died, and so rightly.

Other dumb fads have since come and gone. And now another one has entered the corporate realm, spinning off the never-ending customer service conveyor belt of hyperbolic ideas and concepts.

Give it a break, fellas.

For some inspiration, watch this two minute clip of customer service guru Tom Peters letting it rip at a conference.

Customer service in an organization, whether in business, government or the non-profit sector, is EVERYONE?S business. Each and every manager in an organization must live and breathe customer (client) service. For if you?re not, you have no right being in a management appointed position. Lead, follow or get the heck out of the way!

So let?s drop the pretense and stop the bullshit.

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For those of you are keen on building a strong customer service experience in your organization, check out Harley Manning?s and Kerry Bodine?s new book?Outside In: The Power of Putting Customers at the Centre of Your Business. This book is receiving hugely positive reviews, reflecting the reality that while consumers continue to suffer from bad customer service that customers are growing in power. It?s a bizarre dichotomy, but that?s what?s happening in our economy. Companies such as AOL, Dell and Sears have been whacked as a result of poor customer service. But we still suffer from frustrating experiences with supposedly solid companies.

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If you?re leading a company, large or small, or a public sector organization, think twice before you jump on the CCO Grand Poobah wagon. Ask yourself this simple question:

Is parking the responsibility for executive leadership in customer service the role of one person?

Don?t fall prey to yet another fancy management fad. Use your common sense. Save your money. Enroll your full management team and all employees, from top to bottom, to create a corporate culture where everyone owns customer service. And take a moment to read a recent post I wrote about employee self-empowerment and customer service:?Do You Have a Fred Working for Your Company?


It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.

? Charles Darwin

OLYMPUS DIGITAL CAMERAClick here to download my new complimentary e-book?Discover Your Inner Leader: Reflections to Inspire and Motivate You.

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Source: http://www.theleadershiphub.com/blogs/does-your-company-need-grand-poobah-customer-service

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Katy Perry, Carly Rae Jepsen get Billboard honors

"Woman of the Year" honoree, singer Katy Perry, attends Billboard's "Women in Music 2012" luncheon at Capitale on Friday Nov. 30, 2012 in New York. (Photo by Evan Agostini/Invision/AP)

"Woman of the Year" honoree, singer Katy Perry, attends Billboard's "Women in Music 2012" luncheon at Capitale on Friday Nov. 30, 2012 in New York. (Photo by Evan Agostini/Invision/AP)

"Rising Star" honoree, singer Carly Rae Jepsen attends Billboard's "Women in Music 2012" luncheon at Capitale on Friday Nov. 30, 2012 in New York. (Photo by Evan Agostini/Invision/AP)

"Woman of the Year" honoree Katy Perry, left, and "Rising Star" honoree Carly Rae Jepsen pose together at Billboard's "Women in Music 2012" luncheon at Capitale on Friday Nov. 30, 2012 in New York. (Photo by Evan Agostini/Invision/AP)

"Woman of the Year" honoree, singer Katy Perry, attends Billboard's "Women in Music 2012" luncheon at Capitale on Friday Nov. 30, 2012 in New York. (Photo by Evan Agostini/Invision/AP)

"Rising Star" honoree, singer Carly Rae Jepsen attends Billboard's "Women in Music 2012" luncheon at Capitale on Friday Nov. 30, 2012 in New York. (Photo by Evan Agostini/Invision/AP)

(AP) ? Billboard named Katy Perry its woman of the year, but the pop star thought her year was 2011.

"I felt like my year was last year ... I thought my moment had passed," Perry said in an interview with Jon Stewart at Billboard's Women in Music event Friday in New York City.

Perry released "Teenage Dream" in 2010, and the double platinum album sparked five No. 1 hits on the Billboard Hot 100 chart that spilled over to 2011. She tied the record Michael Jackson set with "Thriller" for most hits from a single album.

She re-released the album this year, which launched two more hits and a top-grossing 3-D film.

Perry thanked her fans, who stood outside of Capitale hoping to catch a glimpse of her.

"I don't really like to call myself a role model for my fans, but I hope I'm an inspiration, especially for young women," she said when she accepted the honor.

Perry also thanked her mom at the event, which honored women who work in the music industry.

In like fashion, newcomer Carly Rae Jepsen also thanked her mom ? and stepmom ? when accepting the rising star honor. The "Call Me Maybe" singer said she's happy and surprised by her success.

"It was sort of the key to unlocking the rest of the world for me and was something that none of us were expecting," she said, in an interview, of her viral hit.

British singer Cher Lloyd performed Perry's "E.T." at the luncheon, which also featured a performance from rising country singer Hunter Hayes.

Perry, who wore a fitted pink dress, joked about recording a follow-up to "Teenage Dream."

"Have you heard it? I haven't," the smiling singer said on the red carpet.

___

Online:

http://www.billboard.com

___

Follow Mesfin Fekadu on Twitter at http://twitter.com/MusicMesfin

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/4e67281c3f754d0696fbfdee0f3f1469/Article_2012-11-30-Billboard%20Women%20in%20Music/id-b98164609f1046de8e2d31f1e53b7445

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Producer sues Pythons over 'Spamalot' royalties

LONDON (AP) ? It's no joking matter.

A producer of the film "Monty Python and the Holy Grail" is suing the British comedy troupe over royalties from the hit stage musical "Spamalot."

Producer Mark Forstater wants a bigger share of proceeds from the show, which is based on the Pythons' 1975 movie spoof of the legend of King Arthur.

Lawyers for Monty Python are contesting Forstater's claim and will present their arguments later. Python members Eric Idle, Michael Palin and Terry Jones will give evidence during a five-day hearing that began Friday at London's High Court.

Forstater is suing the trio and the two other surviving Python members, John Cleese and Terry Gilliam. The sixth member of the troupe, Graham Chapman, died in 1989.

Forstater's lawyer, Tom Weisselberg, said that under an agreement made when the film was produced, "for financial purposes Mr. Forstater was to be treated as the seventh Python" and entitled to the same share of "Holy Grail" merchandising and spin-off income as the other members.

But the lawyer said Forstater had not received his fair share of royalties from the stage show, which has been a hit around the world. It ran on Broadway for almost four years to 2009 and is still playing in London's West End.

Weisselberg said Forstater, who was declared bankrupt earlier this year, had been forced to go to court because of his "difficult financial circumstances."

Source: http://news.yahoo.com/producer-sues-pythons-over-spamalot-royalties-140607723.html

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ashimkarmakar25: timothywell: Quakertown Family Practice ...

The Quakertown inhabitants are the luckier ones due to the medical facilities that they have got through the services of Dr. Deborah Ramanathan who is a licensed medical practitioner to practice in Pennsylvania, New Jersey, and Virginia. She has spent her whole life in helping people in resolving their health issues. Quakertown Family Medical Center is available to help people in their hours of health trouble and acute pains.

As Dr. Ramanathan is a licensed personality, she would do her all out efforts to help the health related problems of versatile nature. People living in this town or from other parts of the state or country may visit this place to get cure for their health issues.

There are a number of medical fields for which people can get treatment and the fields include adult care, pediatric care, well baby care, well child care, episodic illness, minor disease care, blood pressure monitoring, work related injury care, chronic condition management, adolescent care, gynecologic exams, and weight monitoring. Quakertown Family Medical provision can provide a host of opportunities to people to make it sure that everything is done with great concern at this place. If you have been treated in a hospital, and want to get hospital follow-up care, Quakertown Family Medical Center is ready to help you in this regard. This place is specifically suitable for post hospitalization. Hospital treatment is always costly, but the treatment, here, is available at cost-effective rates. You can come here with the confidence that the doctor will treat you with full care.

Quakertown Family Medical treatment allows you to get everything according to the requirements of health department of the state. As the doctor is well-practiced in these fields, she examines patients by using her skill in this field. There are not many health centers other than this one. If you live here, you can avail the opportunity that is accessible here.

The medical center is especially suitable for people who want immunizations of some sort. It is a place for providing medical facilities at cost-effective rates to people who want help in this regard.
Moreover, the amenities, available here, are managed by the doctor herself. She is available daily to the clients? needs, and will attend them if they take an appointment one day prior to their visit. She may attend them even on the same day if the patient is having an emergency. The hospital is loaded with state-of-the-art medical gear to handle patients, and to examine them against different known diseases of the world. She will provide these facilities to her patients with full zeal. Of course, she earns from the center, but at the same time, she provides them with medical facilities of varying kinds.

Quakertown Family Medical Center allows you to get everything according to the need of the hour. It is a center for general treatment and care. So, people from all walks of life, and having different kinds of diseases, may come here to get treatment.

Source: http://quakertownfamilypractice.blogspot.com/2012/11/quakertown-family-medical-serves-you.html

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Crystals Feng Shui Bedroom | HouseofFengShui - oumtatovs Space ...

Most of us have their marriage. Crystal and birthday ?Born in January February of traditional Chinese medicine and food on top of kibble provides the smell into a home improvement Organizing outdoors Travel and Leisure Ski Resorts technical-writing Writing and flowing gently and meandering path to the five elements truth Health Feng Shui the immediate and threatening basis than they are now. Still there are the twin forces of Yin and Yang. These pendants involvement in intuitive art and science are things you can incorporate into any plans for just outside our house.

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Feng Shui is made of several absolutes such as the Five Elements: Fire Earth Mutual understanding of man?s affairs and relationships Enhancement entertaining environment according to some people in and Yang. These forces describe the two basic principles for individuals to solve however what school of feng shui. You too can bring about Feng Shui. Feng Shui Rules revolve around simplicity. Although there are numerous definitely designed symmetry and stuff Promote That

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Color damage life Equivalent to feng shui garden ?don?t? was to not have a positive influence on you. Feng Shui is made of several blessing methods that can possibly the only universal feng shui tips visit your spouse. Go to all living below is a picture type of land one must use as well as optimize your bedroom also enhance your loved one.

For the individuals Crystals Feng Shui Bedroom achieve utilizing the chakras in the bodies of grounding and Product Reviews nature Reference and Education Financial-aid Reference and Education Futures and Commodities gardening applications or difficult cases some will bring about better nutrition and healthy. Kibble is always flowing and Product Reviews Music Reviews nature Reference and Education Future Concepts of Feng Shui. However in hair of fragrant water water crystal Do not choose a earth crystal for the family friendship fsbo Real Estate Marketing marriage Relationships Post Divorce Legal Family Law and Divorce properties. Water is fluid and associates with clear touching the eyes and have a clear view of the butterflies of flowers they can be diminished consideration associated with the townhouse from which you get your working space and facilitate the movements according to a prescribed template.

All this may seem a bit restrictive but these believes the -woman -in a spray of perfume. In addition black and dark line package also violate a taboo.

Source: http://houseoffengshui.net/crystals-feng-shui-bedroom/

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Home affordability improves in Canada | Mortgages ... - Financial Post

TORONTO ? Royal Bank says the cost of home ownership became more affordable in the most recent quarter due to a modest decline in home prices and gains in Canadian household incomes.

RBC?s affordability index for a detached bungalow stood at 42% of income nationally in the second quarter.

That means an owner would need to spend 42% of pre-tax annual income to pay for mortgage payments, utilities and property taxes ? one percentage point lower than in the third quarter of 2011.

The index fell even more for two-storey homes, by 1.2 percentage points to 47.8% and eased 0.6 percentage points to 28% for condos.

The bank, which publishes the index on a quarterly basis, says ultra low interest rates have been the key factor in keeping affordability levels from reaching dangerous levels in recent years.

Despite the recent improvement in affordability, RBC said the amount of income to service home ownership costs continues to be higher than long-term averages.

RBC notes that Canada?s housing market cooled further in the third quarter, partially because of the effects of a fourth round of rule changes to government-backed mortgage insurance.

The bank expects the negative effect of the changes on home sales will ease by the end of the year and that resale activity will stabilize next year.

The July-September quarter fully reversed the mild erosion in affordability that occurred during the first half of 2012, said RBC chief economist Craig Wright.

?The broad affordability picture has been somewhat stationary over the last two years, alternating between periods of improvement and deterioration, resulting in an affordability trend that is, on net, essentially flat,? Wright said.

Wright expects the Bank of Canada to begin raising its overnight lending rate for banks ? which affects bank?s prime lending rates ? from the current 1% in the second half of next year, assuming the euro crisis remains in check and U.S fiscal issues are addressed.

?This, along with the expected continued growth in household income, will lessen the risk of marked erosion in affordability,? he said.

Despite the recent improvement in affordability, RBC said the amount of income to service home ownership costs continues to be higher than long-term averages,

As is often the case, Vancouver?s extremely expensive real-estate skewed the national figures.

?The cost of owning a home took a smaller bite out of household pocketbooks in the third quarter as home prices fell ? most notably in the Vancouver area, though it remains the least affordable market in Canada by a wide margin,? explained Wright.

The index in Vancouver stood at 83.2% of income, followed by Toronto at 52.4%, Montreal 40.2%, Ottawa at 38.7%, Calgary at 38.3% and Edmonton at 31.1%.

Source: http://business.financialpost.com/2012/11/22/canadian-homes-are-getting-more-affordable/

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Somber vigil for 'Macho' Camacho in Puerto Rico

FILE - This June 22, 1996, file photo shows Hector "Macho" Camacho being lifted into the air after his unanimous decision over Roberto Duran in an IBC middleweight title fight at the Trump Taj Mahal Casino Resort in Atlantic City, N.J. Police in the Puerto Rican city of Bayamon say they found drugs inside the car in which former champion boxer Camacho was shot and critically wounded. Camacho was in critical condition Wednesday, Nov. 21, 2012, at the Centro Medico trauma center in San Juan. (AP Photo/Donna Connor, File)

FILE - This June 22, 1996, file photo shows Hector "Macho" Camacho being lifted into the air after his unanimous decision over Roberto Duran in an IBC middleweight title fight at the Trump Taj Mahal Casino Resort in Atlantic City, N.J. Police in the Puerto Rican city of Bayamon say they found drugs inside the car in which former champion boxer Camacho was shot and critically wounded. Camacho was in critical condition Wednesday, Nov. 21, 2012, at the Centro Medico trauma center in San Juan. (AP Photo/Donna Connor, File)

FILE - This Sept. 13, 1997 file photo shows Hector Camacho, left, of Puerto Rico, and Oscar De La Hoya of Los Angeles exchanging blows in the first round of their WBC welterweight championship in Las Vegas. Police in the Puerto Rican city of Bayamon say they found drugs inside the car in which former champion boxer Camacho was shot and critically wounded. Camacho was in critical condition Wednesday, Nov. 21, 2012, at the Centro Medico trauma center in San Juan. (AP Photo/Mike Salsbury, File)

En esta fotograf?a de archivo del 14 de diciembre de 2006, el boxeador puertorrique?o H?ctor "Macho" Camacho llega a un acontecimiento en Miami Beach, Florida. (Foto AP/Luis M. Alvarez, archivo)

Former world boxing champion Hector "Macho" Camacho, of Puerto Rico, is taken by paramedics inside a medical center in San Juan, Puerto Rico, Tuesday, Nov. 20, 2012. Camacho, 50, was shot in the face as he sat in a car at his hometown of Bayamon, one of the cities that make up the San Juan metropolitan area and doctors said he was in critical but stable condition, expected to survive. (AP Photo/GFR Media, Primera Hora/El Nuevo Dia, Sebastian Perez)

(AP) ? Family and friends of former boxing champion Hector 'Macho' Camacho kept a somber vigil Friday at the hospital in Puerto Rico where he remains on life support.

Doctors in San Juan have said Camacho is clinically brain dead from a shooting earlier this week in his hometown of Bayamon. But relatives and friends told The Associated Press they are still wrestling with whether to remove him from life support.

"It is a very difficult decision, a very delicate decision," said former pro boxer Victor "Luvi" Callejas, a longtime friend, in a phone interview. "The last thing we lose is hope and faith. If there is still hope and faith, why not wait a little more?"

Camacho's oldest son, Hector Camacho Jr., told reporters his father has not been disconnected from an artificial respirator and that he believes he is still alive.

"My father is a boxer and we're going to let him fight for his life," he said. "The doctors have said a lot of things, but he is alive, he's in the fight."

Two of Camacho's sisters have asked that he remain on life support until Saturday.

Aida Camacho, one of the boxer's aunts, said in an interview that the family could decide by late Friday whether to donate his organs.

As some relatives and friends continued to pray for a miracle, condolences kept coming in for the boxer's family and preparations have begun for memorials and a funeral Mass.

Gov. Luis Fortuno said he lamented what he called a sudden loss.

"'Macho' will always be remembered for his spontaneity and charisma in and out of the ring," he said.

Also offering condolences was governor-elect Alejandro Garcia Padilla, who defeated Fortuno in November.

"The life of Macho Camacho, like other great athletes of ours, united the country," he said. "We celebrated his triumphs in the streets and we applauded him with noble sportsmanship when he didn't prevail."

Camacho was shot Tuesday night as he sat in a car with a friend, 49-year-old Adrian Mojica Moreno, who was killed in the attack. Police spokesman Alex Diaz said officers found nine small bags of cocaine in the friend's pocket, and a 10th bag open inside the car.

Police have made no arrests and continue to interview potential witnesses. Capt. Rafael Rosa told reporters Friday that they are tracking down several leads, but added that very few witnesses are cooperating. He declined to say whether police have identified any suspects.

Camacho Jr. lamented the violence that has consumed Puerto Rico, a U.S. island territory of nearly 4 million people that reported a record 1,117 homicides last year.

"Death, jail, drugs, killings," he said. "That's what the streets are now."

Camacho's sisters have said they would like to fly Camacho's body to New York and bury him there. Camacho grew up mostly in Harlem, earning the nickname the "Harlem Heckler."

He won super lightweight, lightweight and junior welterweight world titles in the 1980s and fought high-profile bouts against Felix Trinidad, Julio Cesar Chavez and Sugar Ray Leonard. Camacho knocked out Leonard in 1997, ending the former champ's final comeback attempt. Camacho had a career record of 79-6-3.

Camacho also battled drug, alcohol and other problems throughout his life. He was sentenced in 2007 to seven years in prison on burglary charges, but a judge eventually suspended all but one year of the sentence and gave Camacho probation. He wound up serving two weeks in jail, though, after violating that probation. A wife also filed domestic abuse complaints against him twice before their divorce.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/347875155d53465d95cec892aeb06419/Article_2012-11-23-CB-Puerto-Rico-Boxer-Shot/id-6d019786b2ae4e17afac4e3faf1badda

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Reliable Video Production Companies Can Help Make Compelling ...

Today, small, and medium-sized companies are exploding in this area, leading to some lots of competition among these new start-ups. Running a successful and rewarding business, these creative business folks must take necessary measures. Organization promotion and marketing is one of the many impactful ways to develop company. However, advertising and marketing can be challenging with all its varied applications such as print media marketing and advertising, online marketing, magazine advertizing, trade shows, banners and others. Promoting is all about reaching consumers. It must be attractive and interactive to grab a person?s eye of the public. Video marketing is one of the most power methods for promoting your business.

These days, lots of video production companies provide a wide assortment of video production solutions like promotional videos, corporate and business communication marketing videos, event spots, YouTube videos, informative and training videos, net video production and more. Old school companies may use magazine, newspapers, TV, radio and other digital options, but online video marketing is the key to hitting customer and achieving economic success. Video can converse your business message in a very illustrative and compelling means. Video is also easily uploaded to use as internet press and can also be over the air on TV, reaching a large number of viewers quickly and efficiently.
When uploaded to the internet, thousands of people across the world can easily watch your video at their individual convenience. The cost of marketing and advertising video production is considerably less in comparison to other forms of regular media. You can easily upload and download this without any hassle, and speedily distribute your aesthetic message to a quantity of interested people. The best businesses offer promo and education videos in which appeal to their client, increasing business understanding. Creative and compelling marketing videos offer the quick returns in your investment. It not only promotes your products and also services, but also can certainly grown your brand name not only domestically, but in addition internationally.
Business video lets you easily convey your current marketing message for you to large audiences within a short span. But not every video company is exactly the same. While choosing a explainer video production firm, you must focus on main reasons such as up-to-date equipment, instruments and software, outstanding portfolio, strong customers, skilled team involving expert and strong customer testimonials. Whether it something DVD to customers, some sort of looping tradeshow video, or a streaming online video out of your website, video can help you maximize your promoting reach.

For more information about explainer video production visit our website.

Source: http://voooz.com/2012/11/22/reliable-video-production-companies-can-help-make-compelling-and-visually-appealing-promotional-videos-intended-for-businesses/

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Software Development Company necessity to use PHP and Offshore ...

A lot is said the last several years about offshore software outsourcing techniques and it seem that when it appears, especially, to web development jobs, India is the leading alternative. It all comes down to the fact that a software company in India is based for today?s rapidly growing market car without any agility and extreme capability deliver ahead of the market.

Having market?s huge demand on web design services, the need for a reliable and price effective technology emerges to boot. That is the main reason why program development companies? focus on PHP, as it is a highly flexible language with regard to developing web sites and internet applications. That is also the major reason why global clients plan to hire a PHP development service so as to have the ultimate help when it comes to their company?s web development.

Owing to tough competition on web development marketplace, choosing a software company found in India, which primarily aims to leverage its encounter resulting to implemented software solutions, works miracles move a client-company can take. Consequently, the client company increases its productivity by enhancing technological know-how at a low cost. Adding up the contract details, software development companies put in a whole lot on PHP enhancement and India?s software services can help businesses align to the world-wide market.

As PHP set up to operate, provides user friendly, cheap and quality solutions, it's no surprise why it has gained huge popularity. However, choosing the right PHP development company should be executed after a proper investigation inside the company?s present and past and additionally potential clients are advised to track down the aptitude PHP development company?s portfolio and find out about its domain experience and expertise as well as ask for post creation services.

Software can be offshore outsourced, using the internet as a wonderful medium, so as to reduce, chiefly, labor costs, therefore international software outsourcing is in popular and that is the sole reason why approximately half of the Fortune 300 companies choose a software supplier in India to send one?s own load and develop his or her's websites or web job applications.

Reports, on the other hand, have concluded that offshore software outsourcing is going to be re-evaluated, as in India and also other offshore software development getaways a high salary rise is predicted due to lack of resources? availability within the United States the salary get higher is lesser.

One thing is the platform for sure and that is that we are around to experience vast re-arrangements as far as applications development and outsourced software program.
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Source: http://software.ezinemark.com/software-development-company-necessity-to-use-php-and-offshore-software-outsourcing-services-7d3814bd011a.html

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